Build your forms

Faster, smarter, secure online forms – developed by government, for government.

Get started

Attend one of our monthly introductory webinars

FormBuilder webinars
Use FormBuilder to create your form with help from our service design experts and how-to videos
Confirm how you would like to receive your data
Receive your data
Test your forms with your team or with your customers
Get sign off from your organisation and sign the Business Connect End User Agreement
Getting signed up
Publish your forms to the Business Connect platform or as a link directly available from your website

What you get with FormBuilder

The features we provide with the tool have been thoroughly tested to ensure they meet government standards and offer a smooth user experience.

1. Fields available to drag and drop

2. Key features

The following features are available to suit your service:

Advanced conditional logic
Field validation including mandatory or optional
Ghost text
Help text
Field tip text
Character count
Field formatting e.g. bank account number
Service provider logo and contact details
Forms use the UK Government Design System which aligns with the NZ Government Design System.
Analytics to show service performance like customer satisfaction and completion rates

3. Reusable drag and drop components pre-configured for your convenience

These commonly used resources (preset data objects ready to use) have been created for any agency or council to drag and drop. This saves you having to recreate new ones from scratch. They include:

New Zealand Business Number (NZBN) lookup
New Zealand Post address lookup
Showstopper field that allows you to prevent people who are ineligible from proceeding
Director and shareholder details fields that pull from the NZBN
Date fields with validations that ensure dates are in the future, past or within a range
Upload field with the ability to set acceptable file types and size
Declaration field that can include your custom terms, conditions or statements
What happens next content that can be customised and contain links for payment or further information.

4. Templates

Our common screens are built using consistent and familiar components, leading to a smoother user experience. Users can easily predict how different parts of the interface will behave which reduces frustration and effort.

Here are the common screens in order of display:

Before you start
Information about how long the application will take, that it will timeout and that users can save progress and return. Use this screen to tell users who can apply, what they should know before they begin including the titles or available links to any documents they’ll need to upload.
Get started
Outline application requirements and ask questions to confirm eligibility. These questions at the start of the form aim to stop people who are not eligible for the service completing the form.
Applicant details
Identify who is applying and who is the contact person for this application.
Upload documents
List the mandatory documents needed for this application. If there aren’t any required, this screen will allow the user to upload anything they deem relevant as an optional field.
Declaration
This is legally required to confirm the role of the applicant and that the information supplied is true and correct.

Publish your forms

Forms created with FormBuilder can be published on the Business Connect platform.

We've built the platform so you don't have to. Business Connect is an online platform where businesses can manage licences and permits from across government in one place.

Better customer experience

Business Connect reduces the time businesses spend dealing with government by:

gathering more complete, more consistent information up front
providing a range of forms in one place
providing transparent process updates once forms are submitted
allowing communication back and forth with the customer
offering reminders for licences and permits expiring
saving submitted information for fully pre-populated renewals.

Hosting forms on Business Connect has benefits for government agencies and councils:

it’s free
save the time, expense and headache of designing, building and maintaining your own online platform
analytics on customer experience, form friction and completion rates.

Business Connect is best for multi-step processes that require some authentication, uploads and a review and approval stage. It allows customers to save their progress and return later for those forms that might need information that they don’t have to hand.

Coming soon: Publishing your ‘form as a link’

For simple forms that don’t need people to authenticate, we’ll be able to host your form outside a login and let them get straight to it. The team is working to launch this hosting option.

A link on your website will open the form in a new browser window. This option is also fully funded and is perfect for simple one-way information flows like expressions of interest, feedback or notifications.

‘Form as a link’ has many benefits like: