Receive your data
FormBuilder lets you receive submitted forms in a number of ways, depending on what best suits your organisation or team.
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Creating a form is one thing, but making sure you receive your data in a workable format is another. FormBuilder provides different options depending on the type of forms you create.
If you are not sure on how best to receive your data, you can have a chat with us at:
Our FormBuilder team can help you determine the best way we can support delivery of your service.
Submissions by email
The quickest way to get up and running with FormBuilder is to receive submitted applications into a specified inbox in PDF format.
Benefits
This option matches most business teams' processes for collecting information. It often requires only a default setup, and provides a comfortable and efficient experience.
The benefits of email submissions include:
- quick setup
- no integration required.
If you choose to publish your forms ‘as a link’ (meaning they do not require your customer to log in), this is one of your two options to receive submitted applications.
Bulk download
You can choose to download bulk data for your service from the Business Connect platform by selecting a date range and importing the resulting JSON file into Microsoft Excel.
Benefits
This option is useful for custom reporting. It also ensures that you can easily extract data from the platform to be stored in your systems.
The benefits of bulk download include:
- flexible file formats that can be converted to XLSX, CSV, JSON or imported into your reporting software like Power BI
- no reliance on those running the platform to access bulk data
- the ability to manipulate the data presentation to your requirements.
If you choose to publish your forms ‘as a link’ (meaning they do not require your customer to log in), this is one of your two options to receive submitted applications.
Admin portal
This fully funded cloud-based case management portal allows your team to log in to review submissions and approve or decline them.
Benefits
The admin portal has many useful functions that allow you to manage caseload and streamline processing.
The benefits of an admin portal include:
- work queues and visibility of who is working on which submissions
- the ability to request further information from customers
- custom internal checklists for staff
- the ability to approve and decline applications with additional notes shared with customers
- expiry dates for licences and registrations that require renewal with automatic reminders sent to customers
- reporting on volumes, work flow and processing times.
Application programming interfaces (APIs)
There is a full suite of APIs available for agencies and councils to use.
Benefits
You can integrate your online forms with your back-end system to save manual entry and speed up processing.
- You can align FormBuilder data with your back-office systems and workflows. This keeps systems in sync without the need for staff to log in to the portal and manually make updates.
- Our Comms API can send information via the Business Connect platform.
If your organisation chooses to integrate FormBuilder services with your back-end systems, this would be at your cost as it is not covered by our funding. Please see our Technical specifications and Funding pages for more details.