Business help centre

Help for businesses getting set up or having trouble accessing Business Connect.

For help and support with applications inside Business Connect, please contact the council or agency involved directly.

Council Food registration contact Alcohol licence contact
Central Hawke’s Bay District Council(external link) 06 857 8060
06 857 8060
Kāpiti Coast District Council(external link) 04 296 4700
04 296 4700
Manawatū District Council(external link) 06 323 0000
06 323 0000
District Council(external link)
Currently unavailable on Business Connect. 03 365 1667
South Taranaki District Council(external link) 06 278 0555
06 278 0555
District Council(external link)
06 374 4080
06 374 4080
Tasman District Council(external link) 03 543 8400
03 543 8400

For help and support with Customs Deferred Payment Account (DPA) or Secure Exports Scheme (SES) service, please contact Customs directly.

Agency DPA SES
New Zealand
Customs Service(external link)
0800 428 786
0800 428 786

For help and support with the Active Investor Plus (AIP) service with New Zealand Trade and Enterprise (NZTE), please contact NZTE directly.

Agency AIP
New Zealand Trade and Enterprise(external link)

For help and support registering a trade mark with the Intellectual Property Office of New Zealand (IPONZ), please contact IPONZ directly.

Agency Register a trade mark
Intellectual Property Office of New Zealand(external link) 0508 447 669

For help and support with the Liquidation Statement of Affairs with the New Zealand Insolvency and Trustee Service (ITS), please contact ITS directly.

Agency Liquidation Statement of Affairs
New Zealand Insolvency and Trustee Service(external link) 0508 467 658

For help and support with the Trading Standards services, please contact Trading Standards directly.

Agency All forms
Trading Standards(external link)

This help content is designed to help businesses resolve issues with getting set up in Business Connect.

If you are experiencing technical issues with the Business Connect platform, please contact our support team at

Last updated: 02 November 2023