Social Investment Agency: Regional Data Explorer
See how FormBuilder has helped other organisations improve their customer experience, streamline internal processes, and save money on IT development.
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The challenge
The Social Investment Agency (SIA) needed a secure, compliant online feedback form for their Regional Data Explorer. This tool helps regional decision-makers access data consistently across regions.
SIA wanted users to give feedback online, without using paper forms.
SIA also needed a solution that met their agency’s data, accessibility and security requirements. They had looked at tools such as Microsoft Forms, but this was blocked by network restrictions. They needed an option that worked inside their environment, without relying on ad-hoc third-party tools.
The solution
FormBuilder turned out to be the right fit. It gave SIA a way to embed a Form-as-a-Link (FaaL) on their website. With one click, users could open the feedback form exactly as required.
The solution was free to use, and quick to implement.
Because this was SIA’s first form with FormBuilder, our team worked with them to co-build the form. This helped them learn the tool and gain the skills to make updates themselves. They no longer needed outside providers and could rely on the simple, intuitive builder to manage changes and create new forms.
Customer impact
SIA was able to provide an online form at no cost to the agency.
By working closely with the FormBuilder team, they also built the confidence and knowledge to create future forms on their own.
They have already built their second form – and they’re exploring more.
They have also gained:
- Seamless online feedback: Users can provide input instantly through a simple button on the website, with no manual handling.
- Improved accessibility: The form is available anytime, anywhere, making it easier for people to engage.
- Faster responses: Digital submission reduces delays and administrative work.
Why it matters
SIA’s experience shows how easy it is for agencies to move feedback online with FormBuilder. There is no need for complex IT builds or developer support. By replacing paper forms with a simple digital solution, SIA improved accessibility, reduced manual effort, and ensured compliance - all at zero cost.
How FormBuilder can help you
If your team is dealing with PDF forms, busy inboxes, high customer support needs, or fragmented data, we can help.
- Join a FormBuilder webinar to see how the builder works and explore hosting and data options.
- Email us to talk about a pilot or discuss your integration needs.